Terms and conditions

You are entering into these Terms and Conditions by contracting our Services. We can edit or repair them on our own will and without prior notice. bondcleaningGoldCoast will post all the amendments on its site. This makes the customers make regular visits to this page in order to get updates.

• Customer / You- any person or any organisation that purchases the Services of the Company.
• We/ Us/ Company- the company in which the service will be offered or approved contractors, on behalf of the company.
• Service / Services- any act, or package as envisaged by the Customer.
• Subcontractors Contracted cleaner/Cleaners- workers.
• Heavy Soiled- there is too much dirt or dust or grime there than at home.
• Managing Agent- an agent who is in charge of the management of tenancies.
• Premises- property needs cleaning.
• Vacate Standards- quality of cleanliness in the requirements of the Managing Agent in the Residential Tenancies and Rooming Act 2008.
• Reasonable endeavours- best efforts that are applied under the prevailing existing conditions.

The Terms specify the provisions of all the agreements between the Customer and the Company, and in the case of any other disagreements or agreements.

We would have our will to treat our employees respectfully. There will be no harassment, threats, intimidation, use of offensive words, racism or defamatory words. In case this occurs, we will be at liberty to cancel Services with no money refund, and we will have the right to sue.

It contains a lengthy list of inclusions and exclusions that are connected with move-out cleaning [HERE].

• The prices depend upon the average size of the estate and the average standards.
• They may also be adjusted in case of inconsistencies between what is said and what is reality, i.e. additional rooms, a higher number of blinds or excessive dirtiness.
• Houses that are below 2 bedrooms are small but fitted with 1 sliding door panel and 4 windows, including the cost of cleaning. Big houses (more than two bedrooms) are constructed of 2 sliding doors, eight windows.
• It has optional special work, inaccessible places, key retrieval charges and car park charges.
• Poorly kept premises could prove to be more time-consuming, machinery or resources.
• The progress report will be on the manner in which it will be initiated prior to commencement. Adjusted cost should then be accepted, and then the payment is then made before moving on. The strikeout of the refusal to be accommodative of one part of the Cleaning assurance is possible.

• The consumers should ensure that it is supplied similarly to electricity, running water, and accessibility to all the spaces that ought to be cleared.
• A non-access fee is imposed in case of the refusal of access (40 an hour, which may never exceed the employment).
• The charges for fetching the keys can be 40 at 10km.
• Their Cancellation fee or appointment fee for unreachable sites is 70 dollars.
• Any furniture of more than 5kg cannot be moved prior to this. This is the absence of the nullification of the cover in the affected areas.
• Sweeping should be done on garbage, poor quality of standards of living and objects. We do not have to pay for the damage to those things that were not outlined during the cleaning.
• The Customer is granting us the right to make photographs to enable us to have quality reporting.

Same-day Rescheduling costs $70. They can also secure all the booking value as security.

• Frequent cancellation on reservation: $50 administration charge.
• Less than 72 hours before the date of the job cancellation: a fee of 100 is taken.
• It will be fined 200 in a period that does not exceed 24 hours.
• There will also be charges related to cancellation because of safety reasons, risky weather, or access.
• We are able to re-book or cancel the booking should the conditions of the property not be as given or in case of unexpected circumstances.

• It will have to be fully paid in advance before any commencement unless otherwise written.
• It will be held with good credit card information. Minimum $50 deposit applies.
• Remittance will be forced to be effected by the use of bank transfers. Approval of grants within three business days.
• The balances to be remitted within a month will entail 250 and 5 per cent of the value of the invoice per month.
• The Customer will be required to incur extra recuperation costs, including legal costs.
• The chargeback payments or dishonoured are charged at 25 per cent and interest. Recovery agents are contracted in case there is a need.
• In an agency order or government order, a work order should be in charge of payment.

• Damage or bad performance cases should be recorded in the 24 hrs following the completion of the case.
• Before the third parties are involved, customers must allow inspection.
• Liquidity will not be liable to old fixtures that have not been maintained or lowly broken.
• The indirect losses that are not covered are the lost bond or rent. We accept complaints sent to us through email.
• And information, images to prove it and what is wanted.
• We will determine and implement the solutions in time and document the quality improvement outcome. Parties can also file their complaints with the given consumer protection authority in case of any unresolved issues.